Well, I waited all afternoon yesterday for the satellite installation guy. He never came. Needless to say, I was not pleased. I called the provider (or non-provider) customer service line to inform them we had waited all afternoon and finally had to leave. We would not be waiting any longer. I shared with them our disappointment with the process and asked how they might “compensate us for the inconvenience.” My wife taught me to use these words (with a smile on my face) and let me tell you, they work 95% of the time. The provider apologized and ended up giving us one month of service free ($35 value) and setting up another appointment for next week. Not exactly worth an afternoon of my time, but I’ll take it.
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