Comments on: Start Tracking Your Money in 10 Minutes with Quicken Online http://ptmoney.com/start-tracking-your-money-in-10-mins-with-quicken-online/ Real Personal Finance for a Life Without Limits! Mon, 13 Feb 2012 04:36:18 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Chelseahttp://ptmoney.com/start-tracking-your-money-in-10-mins-with-quicken-online/comment-page-1/#comment-3948 Chelsea Thu, 01 Jan 1970 00:00:00 +0000 http://ptmoney.com/?p=2620#comment-3948 Hi ChuckO,I've seen you post this same message on quite a few blogs over the last couple of days.We've expanded our list of financial institutions by quite a bit, and the problems you're reporting aren't something we're experiencing. You can troubleshoot this though within the product, by clicking on accounts, then clicking the specific account. Here you can refresh the account manually, or re-enter your credentials (believe it or not, sometimes it's just a matter of a transposed letter or misspelling).Since Quicken Online is a free product, the support we offer is moderated by employees, and is geared toward helping users self-solve. QuickenCommunity.com is accessible to you anytime (and has been for a long time) In order to make it easier to navigate, it's organized by product. We're not separating Quicken Online users from the pack for any reason other than to make it easier to find help.We're constantly working to improve the support experience, updating our Q&A (found here: https://quickenonline.custhelp.com/cgi-bin/quickenonline.cfg/php/enduser/std_adp.php?p_faqid=7058).Hope some of this helps.- Chelsea, Quicken Online Hi ChuckO,

I’ve seen you post this same message on quite a few blogs over the last couple of days.

We’ve expanded our list of financial institutions by quite a bit, and the problems you’re reporting aren’t something we’re experiencing. You can troubleshoot this though within the product, by clicking on accounts, then clicking the specific account. Here you can refresh the account manually, or re-enter your credentials (believe it or not, sometimes it’s just a matter of a transposed letter or misspelling).

Since Quicken Online is a free product, the support we offer is moderated by employees, and is geared toward helping users self-solve. QuickenCommunity.com is accessible to you anytime (and has been for a long time) In order to make it easier to navigate, it’s organized by product. We’re not separating Quicken Online users from the pack for any reason other than to make it easier to find help.

We’re constantly working to improve the support experience, updating our Q&A (found here: https://quickenonline.custhelp.com/cgi-bin/quickenonline.cfg/php/enduser/std_adp.php?p_faqid=7058).

Hope some of this helps.

- Chelsea, Quicken Online

]]> By: ChuckOhttp://ptmoney.com/start-tracking-your-money-in-10-mins-with-quicken-online/comment-page-1/#comment-3942 ChuckO Thu, 01 Jan 1970 00:00:00 +0000 http://ptmoney.com/?p=2620#comment-3942 Three weeks into Quicken Online - and I'm dumping it. It is a nice thought, but riddled with issues. The worst of which is the inability to consistently get data synced with your financial institution. You may successfully get Quicken Online to link with your accounts, but then either never get transaction data or a generic "unknown" error. Their outsourced Tech Support for the product is essentially non-existent as you will get nothing more than generalized form letters back and never any resolution. Quicken recently isolated their community forum for the online product from their paid products, and based on the number of complaints and issues in the Online forum, one can take a stabbing guess as to why. Sometimes, things are free for a reason. Three weeks into Quicken Online – and I’m dumping it. It is a nice thought, but riddled with issues. The worst of which is the inability to consistently get data synced with your financial institution. You may successfully get Quicken Online to link with your accounts, but then either never get transaction data or a generic “unknown” error. Their outsourced Tech Support for the product is essentially non-existent as you will get nothing more than generalized form letters back and never any resolution. Quicken recently isolated their community forum for the online product from their paid products, and based on the number of complaints and issues in the Online forum, one can take a stabbing guess as to why. Sometimes, things are free for a reason.

]]> By: PThttp://ptmoney.com/start-tracking-your-money-in-10-mins-with-quicken-online/comment-page-1/#comment-3519 PT Thu, 01 Jan 1970 00:00:00 +0000 http://ptmoney.com/?p=2620#comment-3519 @Chelsea - Thanks! Added EdFinancial to the list.@Lauren - That's great. I was surprised at how fast it was too. I hope it helps with the finances. @Chelsea – Thanks! Added EdFinancial to the list.

@Lauren – That’s great. I was surprised at how fast it was too. I hope it helps with the finances.

]]> By: Chelseahttp://ptmoney.com/start-tracking-your-money-in-10-mins-with-quicken-online/comment-page-1/#comment-3517 Chelsea Thu, 01 Jan 1970 00:00:00 +0000 http://ptmoney.com/?p=2620#comment-3517 Hi PT,Very thorough review. Thanks for looking at the product so in-depth.@Jason & @PT: If you haven't done so, you can request that we add any financial institution we don't currently support here: http://twurl.nl/ruznws (we'll send you an email when we add it). We are always adding more financial institutions, so stay tuned for more soon.On the goals page, you can also set up mobile and email alerts, so there's a lot that can be done to customize a plan for curbing spending with that feature.Last thing, you can also follow @QuickenOnline on Twitter for news about Quicken Online (http://twitter.com/QuickenOnline). Hi PT,

Very thorough review. Thanks for looking at the product so in-depth.

@Jason & @PT: If you haven’t done so, you can request that we add any financial institution we don’t currently support here: http://twurl.nl/ruznws (we’ll send you an email when we add it). We are always adding more financial institutions, so stay tuned for more soon.

On the goals page, you can also set up mobile and email alerts, so there’s a lot that can be done to customize a plan for curbing spending with that feature.

Last thing, you can also follow @QuickenOnline on Twitter for news about Quicken Online (http://twitter.com/QuickenOnline).

]]> By: Laurenhttp://ptmoney.com/start-tracking-your-money-in-10-mins-with-quicken-online/comment-page-1/#comment-3515 Lauren Thu, 01 Jan 1970 00:00:00 +0000 http://ptmoney.com/?p=2620#comment-3515 Just set one up, i literally less than 5 minutes! I'm excited, thanks for the post! Just set one up, i literally less than 5 minutes! I’m excited, thanks for the post!

]]> By: PThttp://ptmoney.com/start-tracking-your-money-in-10-mins-with-quicken-online/comment-page-1/#comment-3514 PT Thu, 01 Jan 1970 00:00:00 +0000 http://ptmoney.com/?p=2620#comment-3514 @Jason - I would think they'd naturally have more because their out-of-the box software has been around for a long time and they've had a chance to build relationships there. I can't say exactly though. @Jason – I would think they’d naturally have more because their out-of-the box software has been around for a long time and they’ve had a chance to build relationships there. I can’t say exactly though.

]]> By: Jason Ungerhttp://ptmoney.com/start-tracking-your-money-in-10-mins-with-quicken-online/comment-page-1/#comment-3513 Jason Unger Thu, 01 Jan 1970 00:00:00 +0000 http://ptmoney.com/?p=2620#comment-3513 PT - how would you say QO compares to Mint and Yodlee? Does it have as many banks and credit cards as those two? PT – how would you say QO compares to Mint and Yodlee? Does it have as many banks and credit cards as those two?

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