Comments on: How to Complain and Get Your Money’s Worth

By: Denise

Denise — Thu, 01 Jan 1970 00:00:00 +0000

I agree. I had been having balance issues with my cell phone company for the first 2 months of the contract. I was getting irritated being transferred from person to person (usually someone with English as a second language). I remembered to keep my cool, because I have worked in customer service. An even temper paid off. They erased the balance they claimed I originally owed and paid the following month’s bill. I was incredibly happy. It’s also restored my faith in their company. I guess complaining to the right people persistently has its benefits.

By: Greg McFarlane

Greg McFarlane — Thu, 01 Jan 1970 00:00:00 +0000

it sounds too stupid to be true, but if you’re not getting anywhere with a particular representative (usually over the phone, less so in person), wait 5 minutes, an hour or a day and try another one. The pedantic employees who only know the rules and that they must be followed are no match for the ones with enough common sense to want to keep the customer happy. (NOTE: this strategy doesn’t work with governmental agencies.)

By: Moneyedup

Moneyedup — Thu, 01 Jan 1970 00:00:00 +0000

I agree that keeping your cool is the most important thing you can do when making a complaint. You also need to know who to go to with your complaint. For example, I had a complaint about a plane ticket purchase and calling the company hot line got me nowhere. After that failed, I spoke with a travel agent who had a separate phone number for the company. The travel agent was able to get me a full refund on a plane ticket when I had been told by an employee on a hot line that I was out of luck.

By: Jenna

Jenna — Thu, 01 Jan 1970 00:00:00 +0000

Also having photos is good. Damaged luggage (before and after) shots to be sent in with a complaint or a TwitPic of something broken always adds a little proof to your complaint.

By: kt- lifedividend

kt- lifedividend — Thu, 01 Jan 1970 00:00:00 +0000

what i use it stating your case in a very cool way and avoid cussing someone out because things dont sit well with you(even if i am almost flipping over). When you are very polite, people seem to be more willing to help you. I also thank them after i get what i want(more often than not anyways) But them again there are very few instances where i am forced to complain

By: myfinancialobjectives

myfinancialobjectives — Thu, 01 Jan 1970 00:00:00 +0000

Wow congrats! I never would of thought that complaining via twitter would have resulted in a half off stay! Impressive. I like you points about how to complain. I was a waiter for a few years, and working with customers who would complain was the WORST! From now on, whenever I have to complain, I am sure to do it very politely.