Credit Card Late Fee Was Waived!
Last week I was reviewing our bank credit card account online. There it was: an ugly late fee for $15. After reviewing the account, I realized my last payment (which was the full balance, since we don’t carry a balance) had been recieved a day late. Bummer! Since we have the montly regular expenses tracker, online account reminders, and since this account is linked to our bank checking account, there’s really no excuse for this happening. We just messed up. We all do it once in a while, right? So what do you do when this happens? I emailed customer support and asked/begged them to waive the fee.
YES! The fee was waived because they “value me as a customer.” These kind actions separate the companies we’re loyal to, versus those that we leave when a better offer comes around. Lesson learned here is that (1) we need to review our bill due notification methods, and (2) you should always ask when it comes to late fees.
I’m interested in hearing how you keep track of your bills so that you’re never late. Leave a comment below. Also, what’s the biggest late fee you’ve ever had waived just by asking?
2 Responses to “Credit Card Late Fee Was Waived!”
By Mrs. PT on May 3, 2007 | Reply
39 bucks!
By ASAP Credit Card on Jan 26, 2008 | Reply
Sometimes all you have to do is ask! Great job! Although some credit card issuers are better than others…
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